Password

Question

Quicken is now asking for a password to open data file. I never set a password?  When I click on password it defaults to my quicken folder.

Quicken Jared · Answer

Hello @Jlo,

I am glad to hear that the situation has improved. Thank you for getting back to me and providing further information about this change in circumstances.

I do want to reiterate that storing backups and data files in cloud-based storage services can result in erratic program behavior and data damage.

Feel free to reach out again with any additional questions or concerns.

Thanks again,

Quicken Jared

Jlo · Answer

So far the backup file has been fine. i has to update the transactions of course.  Still concerned how a password got set with my data file as I have never added one.  On-line support originally had me send them the file to remove the password but that did not work. They theorized it could have something to do with my one-drive cloud backup process. At that point I just went to the old file.

Quicken Jared · Answer

@Jlo,

Thank you for following up with me about this. I am sorry to hear about your experience with chat support and that this did not yield a resolution.

Just so I am clear about my assumptions: by indicating that a backup file was being updated, I am assuming that said backup has also been restored. What seems to be occurring after a backup file was restored? Is this behavior continuing? I do hope that everything seems to be functioning as expected, currently.

I look forward to your reply.

Thank you,

Quicken Jared