I am having a problem with one step update.

When I attempt a one step update to download transactions for my bank and credit card accounts, I get a message (screen shot attached) asking for my passwords for certain accounts. I then enter them and get the same message again and again and then am unable to download the transactions.

Best Answer


  • Jim_Harman
    Jim_Harman SuperUser ✭✭✭✭✭
    @JOHN D L
    Did you update Quicken recently?

    Please go the Help > About Quicken and let us know what version you are running.
    QWin Premier subscription
  • JOHN D L
    JOHN D L Member ✭✭
    Answer ✓
    I'm using R40.21 Build 27.140.21
  • JOHN D L
    JOHN D L Member ✭✭
    Yes, I updated to the R40.21 when it was first released. Could this be the problem? If so, what can I do to solve it? Thank you.
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