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R40.23 Canada - issue with importing banking/cc transactions

goleafsgo

Just updated to R40.23 and having issues with importing banking/cc transactions:
"There are Quicken components currently open and can not be uninstalled. Please close Quicken and try uninstalling again."

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Accepted answers

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

goleafsgo

Issue resolved by backing up Quicken file, uninstalling Quicken, turning off anti-virus and reinstalling.

All comments

Stu Gauld

Here's the error messages I'm getting.

Quicken Error.jpg

jands

I am having the same problems after updating to R40.23 this morning. It looks like it is trying to reinstall the new version of Quicken from the transaction download

Quicken Anja

jands

I have reported the problem with the log files

goleafsgo

Issue resolved by backing up Quicken file, uninstalling Quicken, turning off anti-virus and reinstalling.

jands

What version was reinstalled? R40.23 or the previous version?

goleafsgo

R40.23

jands

Thanks very much. That solved the problem.

john gordon

I'm having the same issue. Did you just reinstall the patch version that was downloaded? QWCA27.1.33.7MPATCH ?

jands

No. I did a complete download of Quicken and let it uninstall and re-install it. I also turned off my McAfee virus protection before I did that.

john gordon

OK Thanks for the reply

jasongrace27

how do i uninstall and install again without losing my info?

RLoblaw

After recent update to version R40.23, program no longer will accept download transaction files. I receive an error to enter an alternate path to a folder containing the 'Quicken.msi' package which I cannot find. I tried submitting a report but I get an error that says
'Unable to send report to Quicken, please try again.'
I am on the subscription service (have been for a number of years) and do not know how to uninstall and re-install the application

jands

Go to Quicken.com and log into your account. After signing in, at the bottom of the page there is another area that says "Sign In" with some selections. Click on Download Quicken. Then click on I'm installing or reinstalling Quicken. Download your version and follow the instructions. It will uninstall and reinstall the new version. Mine came back up will all my data.

Alain

I had the exact same problem: not downloading files from the bank and looking for "Quicken.msi. I was glad to see others had the same problem and reported it. Uninstall and re-install worked for me. Thanks for the information.

Alain

Further to my previous comment: I now notice that it re-installed R33.7, not R40.

Patrick Y

Same issue. "Resolved" by uninstall, virus disable, re-install - but also noticed the version is R33.7 - not the latest. So is this really resolved, or is there an issue with R40? Tried to manually upgrade the version, but it says I have the latest version R33.7. Very strange.

Alain

What Patrick Y said.

grimmt1957

I just checked, and after uninstall/reinstall using the download from Quicken to fix the QFX import issue, the version reported via "About Quicken" is R33.7 (no longer R40.23)

jands

I suspect after all the problems people have had with R40.23 that they have suspended the update for the time being. Strange that when I uninstalled / reinstalled mine that it was still R40.23. and (fingers crossed) no problems so far.