Why does Direct Connect with Quick not download ANY transactions?

hal@

Went from web connect to Direct connect because web connect did not work. Was on the phone with Quicken for a long time and guess what--it still does not work. I am on the latest version R40.21

Quicken Jared

hal@ said:

Went from web connect to Direct connect because web connect did not work. Was on the phone with Quicken for a long time and guess what--it still does not work. I am on the latest version R40.21

Hello @hal@, 

I am sorry to hear about this problem with connection issues. Thank you for reaching out about this here on the Quicken Community.

In order to be of most assistance, we will need some additional information from you about what is happening. Which financial institution were you trying to add or link your accounts to? What, exactly, was happening when you tried to connect your accounts? Also, when did this issue begin.

I look forward to hearing your replies, and I hope to continue working with you on this issue in the future.

Thank you,

Quicken Jared