One step update not working since April 30. Why will it not connect to accounts?

Have worked w support for 6 hours and not solved. Seems like quicken is being blocked from connecting to banks, brokerages. Have tried validating file, using a clean copy. Will not connect even to contact the bank to set up download. Recent clean up of yahoo browser hijack and malware scans completed before this problem started.Also checked firewall setting. Has anyone else had this issue with One Step Update? Thank you!

Best Answer

  • 20something
    20something Member ✭✭
    Answer ✓
    Quicken support found that Quicken was not on the list of firewall exceptions.Once added, one step update seems to be working. Hats off to Julio at quicken phone support!

Answers

  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @20something ,

    Restore your last Manual Backup Data File. And you may need to Deactivated and Set Up Now Again all Express Web Connect Registers. Before restoring the Backup Data File, delete all the logs for your current Data File. Logs can affect the Data Files.
    thecreator - User of Quicken Subscription R40.21  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32-Bit Build 19044.1706                   
                       Windows 10 Pro 64-Bit Build 19044-1706 Lost Windows 11.
                      also  Windows 10 Pro 64-Bit Build 19044.1645
    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • 20something
    20something Member ✭✭
    Thank you, where/how do I find the logs? Appreciate your help!
  • 20something
    20something Member ✭✭
    Found the log..old one and deleted. But does not update or even connect to re activate any account
  • 20something
    20something Member ✭✭
    Answer ✓
    Quicken support found that Quicken was not on the list of firewall exceptions.Once added, one step update seems to be working. Hats off to Julio at quicken phone support!
  • Quicken Jared
    Quicken Jared Moderator mod
    Quicken support found that Quicken was not on the list of firewall exceptions.Once added, one step update seems to be working. Hats off to Julio at quicken phone support!
    Hello @20something

    I am glad to hear that you had a positive experience with Quicken phone support, and that this issue was resolved. Thank you for letting us know about this change in circumstances here on the Quicken Community, and for providing your steps to a resolution.

    Feel free to reach out with any additional questions or concerns.

    Thank you,

    Quicken Jared