Security Question Count Mismatch

Quicken will no longer download my Dominion Energy gas bill information, saying there's a login issue. When I choose the option to correct it, it asks for user ID, password, an answer to a security question (which it displays) and a second security question (with no question on-screen). Checking the biller website, there's only one security question and no option to add another, but Quicken is insisting on the answer to the non-existent second question in order to connect. Anyone else encountering a similar issue.