Ongoing issue with Quicken

Bobbylao Member
Quicken not able to import Quicken file from US Bank or Citi Bank Visa. Quicken will lock up and have to reboot computer to get out of Quicken. This issue has been going on for the past 4 to 5 weeks. Time for Quicken to get it fixed.


  • Bobbylao
    Bobbylao Member
    Get OL-297-A error with files from US Bank and Citi Bank Visa when attempting to import them into Quicken. Both are Quicken QFX files.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Bobbylao,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error when attempting to import QFX files into Quicken. 

    I have located a Support Article that discusses troubleshooting steps to take when presented with the OL-297-A error. You may follow this link to access that FAQ. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. 

    Let me know how it goes!

    -Quicken Jasmine

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