Can't sign in to upgrade Quicken 2017 for Mac to the subscription version (6.7.0)

rtraill

I have purchased the subscription version for Mac and established an account with Quicken using my email and a password. I can sign in and out of quicken.com, the web version of quicken and this community but when I try and sign in during the installation process it says "invalid credentials". I reset the password (the SMS works to my phone) and trying to get my username (which is my email address and it sends an email with my username as my email. So the email they have is they one I am trying to use and the password works everywhere except the installation process.

Any ideas as to what to do next?

rtraill

Can anybody help?

rtraill

Thanks for the suggestion but the screen asking for my Quicken ID and password the "Welcome to Quicken" window.