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OL-227-A with TD Bank

System

This discussion was created from comments split from: Anyone else having download errors after upgrading to 40.28 (Canadian).

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stephenstbruno

Quicken demanded that I update the software and then I got this same problem. ol-227-a. Bank is TD. Related thread suggests that this has to do with subscription expiry. But my subscription has 68 days left.
https://community.quicken.com/discussion/7912966/when-i-try-to-download-my-banking-info-i-get-ol-227-q-win-canada-after-r-40-21-update

Quicken Jasmine

Hello @stephenstbruno,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error with your TD Bank account(s).

I have located a Support Article that discusses some troubleshooting steps to take when presented with the OL-227-A error. You may follow this link to access that FAQ. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position.

As per the FAQ:

If the issue persists:

If the issue is not resolved after waiting, you will need to identify the connection type of the affected account(s) to determine what next steps need to be taken. To do this, go to Tools > Account List, find the affected account(s), and confirm the connection type in parentheses in the Transaction Download column.

Direct Connect - You will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary.
Express Web Connect - Please contact Quicken Support for assistance.
Web Connect (Importing a QFX file from your bank's website) - Receiving this error when downloading a QFX file directly from your bank's website indicates an issue with the file itself. You will need to contact your bank to resolve this issue.

I hope this helps!