Error message updating TJX Mastercard - Synchrony Bank (FDP 101, Q Mac)

ToGo109

I have been receiving an error message since May 20 trying to update this account.

I tried to refresh the connection and this is the error info I received:


errors count: 1

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 4 (Debug = 0, Critical = 6)

description:
Server side error.

suggestion:
Try again later.

system description:
institution login: can't setup (server error)
institution login Sync Id: 313178344237757184
BID: 61098
FI name: TJX Rewards Credit Card

response:
{
"code" : 200,
"resource" : {
"status" : "UPDATED",
"pollingReference" : "\/institution-logins\/313178344237757184\/poll",
"id" : "313178344237757184",
"clientId" : "DCD1166C-91C7-4F32-91D7-A3E2ACD54D0C"
}
}

poll response:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-101",
"aggStatus" : "CP_SCRIPT_ERROR",
"isProcessing" : false,
"cpAggStatusDetail" : "Index: 0, Size: 0"
}
],
"mode" : "UPDATE_AND_DISCOVER_ACCOUNTS",
"institutionLoginId" : "313178344237757184",
"isProcessing" : false
}


Is this a known problem with the bank?

Quicken Jared

ToGo109 said:

I have been receiving an error message since May 20 trying to update this account.

I tried to refresh the connection and this is the error info I received:




errors count: 1

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 4 (Debug = 0, Critical = 6)

description:
Server side error.

suggestion:
Try again later.

system description:
institution login: can't setup (server error)
institution login Sync Id: 313178344237757184
BID: 61098
FI name: TJX Rewards Credit Card

response:
{
"code" : 200,
"resource" : {
"status" : "UPDATED",
"pollingReference" : "\/institution-logins\/313178344237757184\/poll",
"id" : "313178344237757184",
"clientId" : "DCD1166C-91C7-4F32-91D7-A3E2ACD54D0C"
}
}

poll response:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-101",
"aggStatus" : "CP_SCRIPT_ERROR",
"isProcessing" : false,
"cpAggStatusDetail" : "Index: 0, Size: 0"
}
],
"mode" : "UPDATE_AND_DISCOVER_ACCOUNTS",
"institutionLoginId" : "313178344237757184",
"isProcessing" : false
}


Is this a known problem with the bank?

Hello @ToGo109,   

I am sorry to hear about this issue with error messages preventing account updates. Thank you for asking about this here on the Quicken Community. 

Before I speak to any possible issues with financial institutions, I want to know if you are currently making use of any pop-up blockers, firewalls, antivirus software, or Virtual Private Networks (VPNs). These can occasionally cause connectivity issues that prevent information from properly downloading into Quicken, so it may be necessary to turn any of these items off in your system, or remove them. 

Next, have you already attempted the steps provided below? Be sure to save a backup first by going to File > Save a Backup... in the upper menu at the top of the screen while Quicken is open, then proceed through the instructions provided below, in order:

First, deactivate all the accounts with the affected financial institution

1. Open Quicken.
2. Go to the Accounts menu and choose Hide and Show Accounts;
3. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists;
4. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
5. Click the Settings icon in the bottom right corner of the screen.
6. Select the Downloads tab.
7. Click on Disconnect Account.
8. Click Done. Do this on each account with this Financial Institution. 
9. Quit Quicken.

Second, delete Quicken passwords from the Keychain

1. Open Finder and go to Applications > Utilities > Keychain Access app;
2. On the left panel in the Keychain app, set the Keychains to Login and the Category to Passwords.
3. Find and delete any entries that show Quicken or Quicken Connect and this FI name;
4. Quit the Keychain Access app and open Quicken.

Third, update the bank list in Quicken

1. Go to Accounts > New and pick an account type matching one of the affected accounts.
2. At the bottom of the window that lists the financial institutions, click the "My bank is not listed" question mark icon; then click Update List.
3. When the list finishes updating, it will display the current date. Click the Show List button to continue.

Lastly, re-add the accounts

1. Type the name of the financial institution and make the appropriate selection.
2. Enter your login credentials and click Continue.
3. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have setup in Quicken.

You can read more about these procedures in the Support Article linked here. 

I hope to hear back from you about your results, should you have the chance to check back in with us about this. 

Thank you,

Quicken Jared