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CITI CC-502 Error

Ppresident

Anyone else continuing to get the CC-502 error when connecting with Citibank?

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Quicken Anja

Hello @Ppresident,

Thank you for reaching out to the Community to report this error, though we apologize that you are experiencing this.

This is a known issue that has been escalated internally, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to this Community Alert for any and all available information and updates.

We apologize for any inconvenience in the meantime! Thank you.

All comments

Quicken Anja

slkaplan

Same issue - since May 23rd

PJV

I have the same issue

steven

Same issue - since 5/24

cgatwork

Same Issue

mrzookie

This has been going on since Mon 5/23. In my case, I've gotten a CC 502 every morning, but was then able to successfully connect every afternoon or evening. Give it a try later in the day and see what happens.

slkaplan

I've tried throughout the day every day since 5/23 without success. I guess you were lucky (-; . I spoke with Quicken support this AM and they indicated that this is still an open alert and are working together with Citi to resolve. No ETA on fix....

ClaudiaTP

5/27/22 I received this error at approx. 1:40 pm today. I retried the update 2 more times and on the 3rd try it worked.

mrzookie

@slkaplan

5 straight days CC502 in the morning, success in the afternoon (just updated a few minutes ago). If that's luck, I'm going out to buy [Removed - Profanity] lottery tickets right now

slkaplan

Go for it!!

harris48154

May 28, Same error

Darren2@

May 28th same error CC-502 when trying to connect to Citibank accounts.

slkaplan

same ---5/28

stevemj3dguy

CC-502 Citibank ----------Why?

BobBallantyne

same ---5/28 :#

g.jose

Same --- 5/28 --- please keep us informed... You could email customers experiencing the issue.

Ken Pho

same here. please fix asap. very frustrating

Johnnie J

Yes, I am still having the problem

Darren2@

We all are. Never any transparency on what the problem is. Certainly a bigger problem for all of us than for the quicken support team. Its also trickling into the credit accounts also.

Rookie77

Same problem. I've tried solutions given by other support teams, nothing worked. VERY FRUSTRATING.If this isn't fixed soon I will be forced to use another software

Henry G Betts

> @Quicken Anja said:
> Hello @Ppresident,
>
> Thank you for reaching out to the Community to report this error, though we apologize that you are experiencing this.
>
> This is a known issue that has been escalated internally, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to this Community Alert for any and all available information and updates.
>
> We apologize for any inconvenience in the meantime! Thank you.

It is May 31, and this CC-502 problem with Citi is still outstanding.

Henry G Betts

It is May 31, and this CC-502 problem with Citi is still outstanding.

husslein

It is June 1st, and this CC-502 problem with Citi remains outstanding. I have tried resetting the accounts and deactivating and reactivating online setup without resolution.

slkaplan

same here

lorabell

This is still happening to me as well. Its been ongoing for many months. I feel that Quicken needs to convince CitiBank to jointly fix it on their end. Otherwise I may just cancel my Quicken Account. I am not happy. :-(

ADP

Here are the actions I took today and was able to download my citi transactions from May 12, 2022. I have no expectations this is a fix, only a painful work around.
1. Quicken: Deactivate the CITI credit card account
2. CITI website, search for third party data and look for the entry referencing the Data Management hub. Select Add Access button - this is active for 10 minutes... you will see a countdown
3. Quicken (Within 10 minutes): Activate the account and run a download.
I performed these steps twice, one cycle for each CITI credit card account.

Agree with a previous poster, CITI and QUICKEN need to work together on this issue to ensure satisfied customers.

Henry G Betts

Coincidentally, I went to Citi profile settings, yesterday, and added access for Quicken to the profile under data management. I did this twice and the connection was restored. This morning, the connectivity worked flawlessly. Perhaps, the cc-502 connection error was repaired independent of my actions, but if you are still experiencing the error you may want to go to your Citi profile and add the Quicken access, again.

slkaplan

I've tried this a few time as well but without success.
UPDATE: Tried again today and it still does not work. Multiple accounts, all deactivated. CC-502 when trying to reactivate while adding Desktop App Access in Citi.
I also spoke with Tech support a Citi. They acknowledged there is a problem but said it would be resolved soon (?). Was on hold while they checked...call dropped. Frustrating.

mnem

This has been going on for over 6 months. This is not brain surgery. Between Quicken and Citi, there must be some solution

bert shure

This is really painful.
Does Quicken care about Quicken customers who have Citibank credit cards or bank accounts?