Quicken closes after one-step update

Myster Maven

Whenever I do a one-step update, Quicken closes and I have to reopen it. This has been going on for a week or two

Sherlock

If you haven't already, you may want to review: https://help.quicken.com/display/WIN/Troubleshoot+a+damaged+Quicken+data+file

Birute10

I have also been having this issue - for at least a month. It was fixed for a time after I deleted the Capital One account information, but now it is back. I've checked the Capital One account and the information is still deleted, so it can't be that. I've validated my file and so it's not that either. Today, I went to update a single account and Quicken closed after that update completed. Could someone please explain how to keep Quicken open once One Step Update completes.

TTSguy

Check your settings in Preferences>Web connect

Birute10

Checked preferences - the box to keep Quicken open is checked. Also, now I'm back to having Quicken crash/close whenever I try to click on Help.

UKR

Birute10 said:

Checked preferences - the box to keep Quicken open is checked. Also, now I'm back to having Quicken crash/close whenever I try to click on Help.

If you haven't done so already, please try the following actions:

• Download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.

• Reboot Windows.

• Validate and Supervalidate your Quicken data file.

• If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring.

 

Validate and Supervalidate instructions

First save a backup file prior to performing these steps

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 30 secs)
7. Reopen Quicken and see if the issue persists.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Supervalidate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 30 secs)
7. Reopen Quicken and see if the issue persists.