Unable to perform backup

osoblessed
osoblessed Quicken Windows Subscription Member ✭✭
edited July 2022 in File Conversion and Backup (Windows)
As of 6/3/22, I am unable to backup my file, which I usually do daily. The error message says "Unable to open source file". When I initially tried to open my file, I received a message saying that it was no longer available, so I had to recover from the previous days backup. Since then, it will not perform a backup.
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Answers

  • Greg_the_Geek
    Greg_the_Geek Quicken Windows Subscription SuperUser ✭✭✭✭✭
    What is the full path to the folder that contains your Quicken data file on the hard drive? Are you using OneDrive, Dropbox or Google Backup?
    Quicken Subscription HBRP - Windows 10
  • osoblessed
    osoblessed Quicken Windows Subscription Member ✭✭
    I use Dropbox and haven't made any changes to the file name or location. I usually simply click on the default buttons for complete backup and it works.
  • Greg_the_Geek
    Greg_the_Geek Quicken Windows Subscription SuperUser ✭✭✭✭✭
    You should not store your active Quicken data file in a Dropbox folder, it can cause corruption. When you exit Quicken and attempt to make a backup, Dropbox locks the file to update its copy. Move the data file to a local folder.
    Quicken Subscription HBRP - Windows 10
  • osoblessed
    osoblessed Quicken Windows Subscription Member ✭✭
    Ok, thanks.
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