Download from TRUIST Bank Jun 2022 Wrong Opening Balance

Went to reconcile my accounts for Jun 2022
to my surprise both accounts were now out of balance.
then had balanced as of May 2022

checking account could not record a Jun deposit.
reason I could not reconcile was * the upload from Truist changed the opening balance dated 12/31/2013 its now higher by 243.23 ! which is the amount I received in Jun 2022 that I now can't reconcile.
uploaded a backup of Quicken from June 2021 the beginning balance was 243.23 lower.
Its the same beginning balance for the last 4 years.

this last upload from Truist changed the beginning balances? why ? [Removed - Disruptive]

wasted 3 hours trying to figure out why. Called Truist but waste of time they have no idea what I'm talking about.

Comments

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited June 2022
    What version … Help —> About Quicken 
    I seem to recall seeing other postings about problems with random updates changing the Opening Balance on accounts. 
    Also .. FYI - you “download” from a remote server… and you “restore” a backup. 
    QWin Deluxe Subscription - Win10
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