One step update

johnbelgerhome

Since the latest upgrade I am not able to use one step update. The system crashes and then asks my email address and scenario and goes through the protocols of providing Quicken files. What is the next step for me?

UKR

Quicken crashes, hangs or loops at startup?

Please try this:

• Reboot Windows.
• Close Quicken (or do not start it at all).
• Use Windows File Explorer to locate and rename your current Quicken data file. For example, if it's called Qdata.QDF rename it to QdataX.QDF
  Usually your file is located in your C:\Users\_your_username_\Documents\Quicken folder.
• Having done that start Quicken as usual from the Start Menu or Desktop Quicken icon.
  If Quicken cannot find your current data file during startup it should just simply load the program and give you either a nearly blank menu screen or one that has options to start as new user, restore from backup, etc.
• If you get to this point without Quicken crashing
• click on File in the Menu bar. Select the Validate function. Select the renamed Quicken data file and see if Quicken can access and repair it.
• If the data file is beyond repair, try to restore your data file from the most recent Manual or Automatic backup. Go back to restoring successively older backups until you find a file that works
  https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

• If you can't get Quicken to start at all,
• uninstall Quicken using this procedure:  https://www.quicken.com/support/how-do-i-uninstall-quicken-windows
• When done, reboot your computer and then reinstall Quicken from  your account at quicken.com or your installation CD or saved downloaded installation file and allow it to update to the latest available patch release level.