How to clear CC-800 on Loan Account?

SailingComputerGeek

I am currently getting the CC-800 error on an auto loan account. I've read the instructions on how to clear the error, but I can't follow them. When I try to deactivate the account, I get a message that the account cannot be edited because there are downloaded transactions that must be accepted into the register first. However, because it's an online loan account, I can't access the register to accept those transactions.
Is there any way around this seeming Catch-22 scenario?

Using Windows subscription version on Win11.

UKR

If you haven't done so already, please try the following actions:

• Download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
• Reboot Windows.
• Validate and Supervalidate your Quicken data file.
• If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring.

 

Validate and Supervalidate instructions

First save a backup file prior to performing these steps

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 30 secs)
7. Reopen Quicken and see if the issue persists.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Supervalidate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 30 secs)
7. Reopen Quicken and see if the issue persists.

SailingComputerGeek

@UKR Thanks for the quick response, and the reminder about validate and super validate - I keep forgetting those exist. Unfortunately, they did not help my problem. The validate did find some errors, but nothing related to the loan account that I could see. On the bright side, I only have 5 more months until the loan is paid off, so I suppose I can simply ignore the problem and it will be a non-issue by Christmas. :D