NFCU won't update (Again!)

xssnco
xssnco Member ✭✭✭
That time of the month again! NFCU will not update after recent update to Quicken Premier. Anyone else experiencing this issue? 

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @xssnco,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your NFCU account(s).

    Are you receiving any error codes or messages when attempting a One Step Update or an individual account update?

    First, I suggest creating a test file and adding the NFCU account(s) to see if it produces the same error with no transactions/balances updating. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:
    1. Choose File menu > New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Click OK.
    2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows
    Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

    1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select to not use Mobile.
    2. Click Add Account to start adding accounts to the new file.

    After adding accounts, see if you are experiencing the same problems in this test file. 


    Please let me know how this goes, I look forward to hearing your response. 
    -Quicken Jasmine
  • xssnco
    xssnco Member ✭✭✭
    Mysteriously, downloads from NFCU are working again with no action on my part...Happens frequently with this institution

  • UKR
    UKR SuperUser ✭✭✭✭✭
    xssnco said:
    Mysteriously, downloads from NFCU are working again with no action on my part...Happens frequently with this institution

    You didn't say what kind of error codes or error messages you received. On what day and time did you try to download?
    Without that detail, all we can suggest is "try again tomorrow and see if the problem solved itself".

  • I am also having this issue with NFCU EVERY TIME Quicken updates!! I am now missing 2 months of transaction downloads that I am going to have to PRINT out the transactions from the bank and then MANUALLY verify each one to reconcile the account!
  • Quicken Jared
    Quicken Jared Moderator mod
    I am also having this issue with NFCU EVERY TIME Quicken updates!! I am now missing 2 months of transaction downloads that I am going to have to PRINT out the transactions from the bank and then MANUALLY verify each one to reconcile the account!
    Hello @Mccrickard2022

    I am sorry to hear that you seem to be affected by this issue, as well. Thank you for letting us know about this problem.

    Have you already attempted the troubleshooting steps provided by @Quicken Jasmine? If so, what were your results? I will need to know more about this before further troubleshooting steps are given. 

    I look forward to your response.

    Thank you,

    Quicken Jared 
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