Can no longer select category

Question

I cannot select a category that appears in my category list. Within my categories list resides the category "Other Income:401k Employer Contrib"  I have many transactions in the past that utilize this category.  Sometime in April of 2021 I was no longer able to select this category from the pull down menu.  I've tried typing this in as new category and it won't save the transaction.  How can I restore this category?

Quicken Jasmine · Answer

Hello @Chris Anderson,

Thank you for attempting the uninstall/reinstall steps, though I do apologize that we have still not reached a resolution.

Next, I suggest restoring from a backup that was created before you began noticing the issues with not being able to pick a category. For more information regarding restoring from backups, you may follow this link.

Please let me know how it goes!

Chris Anderson · Answer

I tried uninstalling and re-installing and still no luck with being able to pick the category.

Quicken Jasmine · Answer

Hello @Chris Anderson,

Thank you for attempting to sign out/in to your data file, though I do apologize that did not assist us in reaching a resolution.

Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

Please let me know how this goes!