OL-294A with American Express

OL-294A with American express, checked password. tried to remove / re-add account. Keep getting errors.

Comments

  • gfvalvo
    gfvalvo Member ✭✭
    Similar problem but OL-294-A.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Scott-k & @gfvalvo,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow the error-specific guidance found in this support article regarding error OL-294.

    If the instructions provided in the article fail to resolve this issue, then it will require an escalation to be filed on the financial institution's end as explained at the bottom of the article;
    "If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary."

    Thank you!
    -Quicken Anja
This discussion has been closed.