Newrez Mortgage

ajustor

Anyone else having an issue with connecting to Newrez Mortgage in the biller?

Quicken Jasmine

Hello @ajustor,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your Newrez Mortgage biller. 

Before I can further assist you, I require some more information. What version of Quicken are you running? You can see this by navigating to Help > About Quicken. What exactly is the issue that you are experiencing with your Newrez Mortgage biller? Are you unable to add the biller? Are you unable to download your bills and scheduled transactions? Are you receiving any error codes or messages? How long has this been occurring?

Looking forward to hearing your response!

ajustor

Sign in problem is the error and it asks for me to enter the username and password and then returns "invalid username or password." I can sign in on their website though.

Quicken Jared

ajustor said:

Sign in problem is the error and it asks for me to enter the username and password and then returns "invalid username or password." I can sign in on their website though.

Hello @ajustor, 

I am sorry to hear about this issue ongoing. Thank you for getting back to us with information about further developments. 

First, save a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen, then navigate to the Bills & Income tab and then Bills, Income & Transfers subtab. Next, click on the 'gear' icon in the upper right-hand side of the screen, then scroll over the Review and Repair in the dropdown menu, and click on the Review and Repair Online Billers option in the next menu that appears.

I look forward to hearing back from you once this has been attempted. 

Thank you,

Quicken Jared 

ajustor

It resets it and says waiting to update and then when you try to update, it gives me the same login error.

Quicken Jasmine

Hello @ajustor, 

Thank you for coming back to this thread to update us after attempting the troubleshooting steps provided by @Quicken Jared.

Next, I suggest creating a test file and attempting to add the NewRez Mortgage biller to see if you receive the same error message regarding your username and password. Please make sure before doing so that you have completely removed the biller from your main file. It is recommended to save a backup before proceeding with troubleshooting steps (just in case). You may follow the instructions below to create a test file: 

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response.