Can't download Citibank CC to Quicken

BLT
BLT Member ✭✭
edited July 2022 in Download, Add/Update Accounts (Windows)
I changed my Citibank password about a week ago. Since then I have been unable to download to Quicken. When I go to the password vault to change my password I get "Not Required". If I "Update Now" I get an Error 502 Code.
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  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    BLT said:
    I changed my Citibank password about a week ago. Since then I have been unable to download to Quicken. When I go to the password vault to change my password I get "Not Required". If I "Update Now" I get an Error 502 Code.
    Hello @BLT, 

    I am sorry to hear about this issue with the 502 error code and online banking services. Thank you for looking to the Quicken Community for assistance. 

    Currently, there is an Open Alert regarding Citibank and error messages of this kind. You can follow the thread here for additional information and any future updates regarding this situation.

    I hope that is helpful. 

    Thank you,

    Quicken Jared 
  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    When you go into One Step Update Settings, isn't there a golden key icon next to the bank name? IIRC, this key is clickable and allows you to enter your updated logon information.
  • BLT
    BLT Member ✭✭
    > @UKR said:
    > When you go into One Step Update Settings, isn't there a golden key icon next to the bank name? IIRC, this key is clickable and allows you to enter your updated logon information.

    I tried that. It didn't work. I still get the 502 error. I logged on to Citibank and was able to download with my new password.
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