Sign in Trouble - outside US

shsong's

I have encountered this sign-in problem for the last few days. Can't sign in to the new Window 11 freshly installed with Quicken.
I am always getting "Invalid credentials" even when I reset the password with the email ID successfully. the "Invalid credentials" still persisted. If Quicken doesn't solve this problem, the App is useless as I can't even get the app to run. Disaster.
And also when it says I send the code to your phone, the code does not arrive. Sending thru email is also intermittently working. It looks like Quicken needs to get its act together.

Lawrence Yip

I ahve the same problem for the last few days after installing the Quicken in my new Win 11. The SMS code never arrives ( after 2 days) and it shows an error code of QCS-0429-1

Quicken Jared

Lawrence Yip said:

I ahve the same problem for the last few days after installing the Quicken in my new Win 11. The SMS code never arrives ( after 2 days) and it shows an error code of QCS-0429-1

Hello @Lawrence Yip, 

I am sorry to hear about this issue with signing into the Quicken application. Thank you for seeking assistance here on the Quicken Community.

Are you currently making use of the Quicken software outside of the United States? Also, if this issue is continuing after 24-48 hours, I recommend reaching out to Quicken Support through this link.

I look forward to hearing back from you about this. 

Thank you,

Quicken Jared 

Lawrence Yip

Hello Jared

Yes, I'm using this outside of USA. Have also tried to use VPN to log back into the US and also shut down my firewall and it doesn't work. Did try to get Quicken Support to help last Thursday and they checked and said it may be they are upgrading the server and asked me to try relogging in a few days time. Tried since yesterday and it still doesn't work

mshiggins

@Lawrence Yip the main discussion on no longer being able to login to Quicken if you are outside the US or Canada is here:

https://community.quicken.com/discussion/7915219/invalid-credentials-when-using-quicken-outside-of-us

Ps56k2

shsong's said: I have encountered this sign-in problem for the last few days.

sure does help when you also tell us the details....

Are you using Quicken outside of the US ?
Are you using with/without a VPN ?
What version..... Help --> About Quicken

Ps56k2

@shsong's @Lawrence Yip

[EDIT] - also - there are now TWO different "credentials" topic threads -
- one for users in domestic US
- one for users outside US

please try and post in the appropriate topic to help the Quicken support folks follow each area -

https://community.quicken.com/discussion/7915219

https://community.quicken.com/discussion/7915788