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Ally Bank not connecting

Mark IL22

When I use one-step update, the attempt to connect to Ally Bank crashes my Quicken. I have tried just update Ally Bank alone, but same problem. Any solution to this?

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[Deleted User]

@mark il22 have you tried any troubleshooting steps outlined in these Quicken Support articles?

https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

https://www.quicken.com/support/deactivate-and-reactivate-online-banking-services-quicken-account

https://www.quicken.com/support/connectivity-troubleshooting

If these troubleshooting suggestions do not resolve the issue, next time the crash occurs, if "report a crash" pops up, please submit a crash report. If the cash causes Quicken to shut down without asking for a "crash report", then immediately go to back into Quicken and go to Help->Report a problem to send and error report to Quicken Customer Support. After sending either of these error/crash reports, please follow up with a phone call to Quicken Customer Support.