One Step update asks me my Discover card password to be entered each time

Question

Each time I do a one step update it now asks me for my Discover password on the update page.  I've used Quicken for years and this is a recent development.  I went into online services and reset the account but that didn't work.  Any ideas?

Quicken Anja · Answer

Hello @Mjjones331,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, could you please try deactivating the account(s) experiencing this issue and then reactivating through Add Account (not through Set Up Now)?

Please, follow the steps found in this support article to deactivate. Once deactivated, to reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect. Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

I hope this helps!