PennyMac Download Issue

MSStateDawg

Before I go down the rabbit hole troubleshooting, is anyone else seeing issues downloading transactions from PennyMac in the last couple of days?

Searched and not seeing any recent, relevant discussions posted.

Quicken Jared

Hello everyone,

I am sorry to hear that you are being affected by these issues with account downloads. Thank you for drawing the attention of the Quicken Community to this problem. 

Currently, there is an Open Alert regarding PennyMac and connectivity errors like the ones that are being described. You can follow the thread linked here for any additional information or future updates.

I hope that is helpful.

Thank you,

Quicken Jared 

Egor Titov

Having issues since update to 6.8.2

Egor Titov

*6.8.2 for MAC

UKR

In case of transaction download problems

Please provide more details.

What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx)  are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release.  You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
What version of Windows or Mac OS are you using?
What error codes, error messages, symptoms do you get?
What bank(s) are you having issues with?
What account types (checking, savings, etc.) are you having issues with?
Does this problem occur when you run One Step Update from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
What have you tried so far to resolve the issue?

MSStateDawg

Had a lengthy session with Andrea at Quicken Support yesterday. We confirmed it to be a problem with either PennyMac or Quicken config and/or infrastructure. She took me through numerous troubleshooting steps to no avail. Eventually, we created a new Quicken file and could not add a PennyMac account to it.

She escalated the ticket.

WarEagle612

Oh my god i'm so glad to see this post.

I called PennyMac and they were less than NO Help at all. I kept asking Quicken if this was a known issue and they kept saying no one else had reported it.

They need to fix this [Removed-Profanity].

MSStateDawg

WarEagle612 said:

Oh my god i'm so glad to see this post.

I called PennyMac and they were less than NO Help at all. I kept asking Quicken if this was a known issue and they kept saying no one else had reported it.

They need to fix this [Removed-Profanity].

"No one else reported it." That's nice. Need to call back and ask for Andrea.

WarEagle612

> @"Cris Williams" said:
> "No one else reported it." That's nice. Need to call back and ask for Andrea.

Well now that I know it's an issue for more than just me, hopefully that means it's being worked on!

brianemacy

Same issue here...

WarEagle612

I called this morning... was told they are aware of the issue and to give them 24-48 hours?

[Removed - Rant]

MSStateDawg

WarEagle612 said:

I called this morning... was told they are aware of the issue and to give them 24-48 hours?

[Removed - Rant]

I reported the issue to Andrea in Support on July 15. Tomorrow will be a week. Perhaps they've been grinding on it and are close to having a fix. As inconvenient as this is to us, it's important to remember they're being pelted from numerous directions bundled with the fact that they have to coordinate testing of changes with PennyMac...an organization which is incredibly inefficient, slow, and technically immature. Additionally, my PennyMac account has ONE transaction per month...my mortgage payment. If it were my most active credit card or checking account then I might be a bit more sideways about it, but that one transaction is easily reconciled/confirmed by seeing my payment clear in my checking account.

If they don't have a fix within 10 business days then I'll call back to check for a status on my incident.

[Removed - Off Topic]

MSStateDawg

WarEagle612 said:

I called this morning... was told they are aware of the issue and to give them 24-48 hours?

[Removed - Rant]

Just received this email from the Quicken folk...

UKR

Just my 2cents' worth …
I would not bother attempting to activate any loan or mortgage account for downloading. I would just simply set them up as "offline" (manual) loan accounts with a Scheduled Reminder to record the monthly payment. 
(Not discussing LOC or HELOC accounts here. They should be set up like credit card accounts)

At least in Quicken for Windows, an online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category seems to vary with the Loan Type you selected when creating the loan account in Quicken.

Effective with Quicken Windows 2018+
you can deactivate an online-connected loan account and regain full control over your transaction register.  However, you should still review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.

If you're a Q Mac user, you should be able to do something similar about setting up and maintaining an offline mortgage account together with a correctly calculated Scheduled Transaction Reminder for the monthly payments from your checking account.

WarEagle612

Dude, this was a product feature that worked like a week ago. [Removed - Speculation/Disruptive]

Quicken Jared

Hello everyone,

I am sorry to hear that you are being affected by these issues with account downloads. Thank you for drawing the attention of the Quicken Community to this problem. 

Currently, there is an Open Alert regarding PennyMac and connectivity errors like the ones that are being described. You can follow the thread linked here for any additional information or future updates.

I hope that is helpful.

Thank you,

Quicken Jared 

WarEagle612

[Removed - Violation of Community Guidelines]

WarEagle612

Hey all,

I tried adding the PennyMac account and it worked today. Anyone else give it a try?

MSStateDawg

WarEagle612 said:

Hey all,

I tried adding the PennyMac account and it worked today. Anyone else give it a try? Also thanks to the Quicken support team for letting us know it was fixed... oh wait.

War Eagle

Yes, it appears to be working now.

brianemacy

Worked for me too. Finally...

Chelle1972

I'm having trouble connecting my PennyMac account. Quicken lets me sign in, then I get the 6-digit code to confirm, Quicken does the green bar thingy, and when it gets to the Add Account screen, there are no accounts to add or connect. There are no error messages, though. Is it still working? Anyone else seeing this?

MSStateDawg

Chelle1972 said:

I'm having trouble connecting my PennyMac account. Quicken lets me sign in, then I get the 6-digit code to confirm, Quicken does the green bar thingy, and when it gets to the Add Account screen, there are no accounts to add or connect. There are no error messages, though. Is it still working? Anyone else seeing this?

You've posted this in an unrelated thread. I would suggest starting a new conversation with this topic.