One step update broken for all accounts

lefty13

Today when I try to download transactions from any of my accounts (incl. Citi, Chase, Discover, and CapitalOne), the status window goes immediately from "Waiting" to completed, and no transactions are downloaded although I know I have some on each account. No error codes - it looks like a successful download, just nothing downloaded. Anyone else seeing this?

Quicken Jasmine

Hello @lefty13,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with online banking and One Step Updates. 

First, I suggest creating a test file and adding a few of your account(s) with different financial institutions to see if it produces the same issue with no transactions downloading. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

lefty13

Updates work in the test file. I added two of my credit cards to my test file and they both updated fine.

Quicken Jasmine

Hello @lefty13,

Thank you for attempting the test file, I am happy to hear that the accounts updated correctly. 

Next, I suggest restoring from a backup that was created before you began to notice the errors with One Step Update. You may follow this link for more information regarding saving and restoring from backups. It is recommended to save a backup before proceeding (just in case). 

Please let me know how this goes!

lefty13

So restoring from a backup from two weeks ago, when everything was working fine, did not solve the problem. With this data file, the update appears to complete successfully but no transactions are downloaded from any account.

[Deleted User]

@lefty13 - have you tried any of these troubleshooting steps?

https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows