One Step Update and manual QFX Import messed up my Register

LMG462

I attempted one step update this morning and I received an error cc-601 for my bank account. My bank is currently upgrading their bill pay so I figured that could be causing a problem right now with the downloads. So instead, I logged into my bank account directly and downloaded a QFX file of the most recent transactions.

I attempted to import the file, however, instead of the transactions being added to the existing bank ledger Quicken used those new transactions to create a new ledger under "banking". To make matters even worse, my original ledger under banking has somehow changed and now the balance is completely off. How can I fix this without making the situation worse?

UKR

You can always restore your Quicken data file from the most recently created backup. You do have a backup taken just before you tried to import that file, don't you?

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

You can't import a QFX file into an account register which is already activated for downloading with One Step Update or "Update Now").

If you must import a QFX file for a one-time action, let the import process create a new temporary account register. Import into this account, then block-select all imported transactions (or only the ones you will need) except the new register's Opening Balance transaction. Right-click one of the selected (highlighted) transactions and MOVE them all into the existing credit card account. When done, you can delete the new temporary account register.

If the existing account register's balance does not match the bank statement's balance, compare the register to the bank statements to find the discrepancies, add missing transactions, delete duplicates, fix incorrect amounts.

LMG462

Thank you for your help.

Ps56k2

What bank ?

LMG462

Georgia's Own Credit Union

[Deleted User]

UKR said:

You can't import a QFX file into an account register which is already activated for downloading with One Step Update or "Update Now").

Are you sure about this?  I can download QXF files (via Web Connect) for any of my accounts that normally get updates via OSU or "Update Now" (via DC or EWC).  I've never had any issues doing this.

UKR

Damian said:

UKR said:

You can't import a QFX file into an account register which is already activated for downloading with One Step Update or "Update Now").

Are you sure about this?  I can download QXF files (via Web Connect) for any of my accounts that normally get updates via OSU or "Update Now" (via DC or EWC).  I've never had any issues doing this.

Unless something changed in Quicken, one could never import QFX into an account that was already activated for downloading. The OP's statement ("I attempted to import the file, however, instead of the transactions being added to the existing bank ledger Quicken used those new transactions to create a new ledger under "banking"") seems to confirm that, unless the OP did not correctly change the action from "Add"/"New account" to "Link to existing".

Ps56k2

LMG462 said:   Georgia's Own Credit Union

looks like this - just for reference.... EWC and manual Web Connect

06577    06577    06577    Georgia's Own Credit Union
https://www.georgiasown.org/    1-800-533-2062
https://online.georgiasown.org/Authentication    ACTIVE  
BANKING&WEB-CONNECT
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

Ps56k2

Damian said:  Are you sure about this?  I can download QXF files (via Web Connect) for any of my accounts that normally get updates via OSU or "Update Now" (via DC or EWC).  I've never had any issues doing this.

I think the statement needs to be broken into 5 parts -
1 - is the CU defined for Web Connect
2 - can you physiclly download a QFX file from the CU
3 - can you manually Import the QFX file into Quicken
4 - does the QFX file get imported into Quicken without any errors
5 - are there any issues during or after the QFX Import

[Deleted User]

@ukr - if ever I had any issues with OSU or "Update Now" with any of my accounts, I was always able to download a QFX file to update.  When I did do a WC (import QFX) for the first time, I had to make sure to match up the FI accounts with those already existing in Quicken and not let Quicken default to "Create a new account", which may explain what happened with @LMG462.