Synchrony Verizon Visa CC-502 Error Message

System
System Member admin
edited August 2022 in Download, Add/Update Accounts (Windows)
This discussion was created from comments split from: Lowe's4Pros Commercial Credit Card (managed by Synchrony Bank Credit Cards): Online Services?.

Comments

  • rjshupehelp
    rjshupehelp Quicken Windows Subscription Member ✭✭
    I am having the same problem (CC-502) error with my Synchrony Verizon Visa account. No transaction downloads and then CC-502 error when trying to reset the online connection. Running Quicken Premier Subscription R42.8 on Windows 10 Home.

    Also my Synchrony Sam's Club Visa has the same download problem.

    Both are using "Synchrony Bank Credit Cards" as the Financial Institution
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    rjshupehelp said:
    I am having the same problem (CC-502) error with my Synchrony Verizon Visa account. No transaction downloads and then CC-502 error when trying to reset the online connection. Running Quicken Premier Subscription R42.8 on Windows 10 Home.

    Also my Synchrony Sam's Club Visa has the same download problem.

    Both are using "Synchrony Bank Credit Cards" as the Financial Institution
    Hello @rjhupehelp, 

    I am sorry to hear about this problem with the CC-502 Error message and online banking services. Thank you for bringing this issue before the Quicken Community.

    First, save a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen. Next, try making use of the steps provided in this Support Article to see if the issue can be resolved.

    Let us know how this works. I intend to discuss this further, if you have the chance to check back in with us.

    Thank you,

    Quicken Jared 
  • rjshupehelp
    rjshupehelp Quicken Windows Subscription Member ✭✭
    I followed the instructions with my Synchrony Sam's Club credit card account. The update behaved normally but no transactions were downloaded. I had to manually export the transactions from Synchrony to Quicken.
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    rjshupehelp said:
    I followed the instructions with my Synchrony Sam's Club credit card account. The update behaved normally but no transactions were downloaded. I had to manually export the transactions from Synchrony to Quicken.
    Hello @rjshupehelp, 

    I do apologize that the transactions were still missing after the earlier steps were provided. Thank you for letting me know more about your results.

    To be clear: are you still experiencing issues with account updates and downloads? If so, I recommend reaching out to Quicken Support using the contact information provided via this link. They have resources at their disposal that will enable them to troubleshoot this issue with you more thoroughly. 

    I hope that is helpful, and feel free to reach out again, anytime, with any other questions or concerns. 

    Thank you,

    Quicken Jared 
This discussion has been closed.

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