Quicken unable to Download Transactions or even to import QFX file

User42
User42 Member ✭✭
edited August 2022 in Download, Add/Update Accounts (Windows)
I understand this has been an ongoing issue since at least January 3, 2022.

https://community.quicken.com/discussion/7905187/ongoing-3-1-22-qfx-web-connect-files-not-importing#latest

There is a new update almost every week saying the issue is ongoing and the team is working hard to fix the problem. Okay, it has been seven months now. I have to pay an annual subscription for this convenience that does not work and seems impossible to fix. Why am I paying for a subscription and can I either get a refund or at least have some comp time put on my subscription if and when this problem is ever fixed?

Thank you.

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    In case of transaction download problems

    Please provide more details.

    What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx)  are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release.  You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
    Is your subscription still active? Or is it expired?
    What version of Windows or Mac OS are you using?
    What error codes, error messages, symptoms do you get?
    What bank(s) are you having issues with? Only US and some Canadian banks registered to allow download services are supported.
    What account types (checking, savings, etc.) are you having issues with?
    Does this problem occur when you run One Step Update from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
    What have you tried so far to resolve the issue?


This discussion has been closed.

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