Constant problems with accounts - needs attention, locked, etc

lindycorp

I am constantly barraged by what seem to be bogus "needs attention" items to my accounts that prevent autoupdate of balance. It's to the point where I spend more time "babying" and resolving these conflicts than paying the bills and slowly have just removed accounts and done it manually. the attached shows 4 different accounts showing problems. I can log in to everyone of these without difficulty and this *always* the case when accounts show up here. I realize Chase methodology is changing in July blah blah so take that one and call it 3. (Although I can download Chase transactions manually just fine.) Is there any way to prevent this and correct definitively? I have had this problem ever since Intuit sold the product. Any help greatly appreciated. (BTW, I've deleted and added all these accounts back, truncated my database, run "repair" routines etc. Might solve a problem for a day or two but always returns.)

Quicken Jared

lindycorp said:

I am constantly barraged by what seem to be bogus "needs attention" items to my accounts that prevent autoupdate of balance. It's to the point where I spend more time "babying" and resolving these conflicts than paying the bills and slowly have just removed accounts and done it manually. the attached shows 4 different accounts showing problems. I can log in to everyone of these without difficulty and this *always* the case when accounts show up here. I realize Chase methodology is changing in July blah blah so take that one and call it 3. (Although I can download Chase transactions manually just fine.) Is there any way to prevent this and correct definitively? I have had this problem ever since Intuit sold the product. Any help greatly appreciated. (BTW, I've deleted and added all these accounts back, truncated my database, run "repair" routines etc. Might solve a problem for a day or two but always returns.)

Hello @lindycorp, 

I do apologize about these seemingly frivolous prompts appearing in the Account List. Thank you for drawing our attention to this issue here on the Quicken Community and for providing that helpful screenshot.

First, it seems that each of the messages in the screenshot may pertain to a separate issue, so although I may touch on a few different subjects, I will try to keep my questions focused on one particular concern. Are you noticing any issues with online billing or Quick Pay concerning Verizon? Are you noticing connectivity or online banking errors with American Express accounts? If all of the issues indicated by the messages featured in the image are nonexistent, I am curious: where is your current active data file located? You can check this anytime by navigating to File > Show this file on my computer... in the upper menu at the top of the screen. 

I look forward to hearing your answers, and I hope to work with you further on this issue. 


Thank you,

Quicken Jared 

lindycorp

Hi Jared, I appreciate you looking at this. I am on an iMac latest OS running 12.4 Monterey and a virtual machine with VMware Fusion 12.2.3 (1 minor version behind). Here is the path to the qdf file: C:\Users\PRLMD\Documents\BACKUP.

I *never* have an issue with online pay with any of these accounts. I just went into the Amex account inside quicken and connected no problem from that account | online update. I've done the same thing with Chase (3 different Chase accounts each updates without any issue). And I can log in to the Verizon site and pay my bill just fine. I've been tempted but never signed up for Quick Pay seeing as how I would not trust additional functionality with Quicken for the obvious reasons.

Would love to solve this problem, tnx.

Quicken Jared

lindycorp said:

Hi Jared, I appreciate you looking at this. I am on an iMac latest OS running 12.4 Monterey and a virtual machine with VMware Fusion 12.2.3 (1 minor version behind). Here is the path to the qdf file: C:\Users\PRLMD\Documents\BACKUP.

I *never* have an issue with online pay with any of these accounts. I just went into the Amex account inside quicken and connected no problem from that account | online update. I've done the same thing with Chase (3 different Chase accounts each updates without any issue). And I can log in to the Verizon site and pay my bill just fine. I've been tempted but never signed up for Quick Pay seeing as how I would not trust additional functionality with Quicken for the obvious reasons.

Would love to solve this problem, tnx.

Hello @lindycorp,     

I do apologize that this issue is causing so much frustration. Thank you for answering my earlier questions about what's happening.

First, save a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen, then proceed through the following instructions, in order: 

1. Navigate to File
2. Select Validate and Repair File...
3. Select Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists. 

If you are still noticing difficulties after you have attempted those recommendations, you may try the following:

1. Navigate to File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Select Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

I look forward to hearing about your results, if you have the chance to check back in with us about this. 


Thank you,

Quicken Jared