Error code 1638 on installation

Question

was using quicken with no problems last night.  this morning it was hanging.  rebooted and couldn't get it going again.  i decided to uninstall and re-install the app to see if there was any corruption.  when i tried to reinstall i get the error code Quicken Failed to Install - Exit Code 1638.  Any idea on what could be causing this?

DSUser · Answer

Would this log file help?
 === Verbose logging started: 2022-07-25  15:53:25  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\Users\Dell Soccer PC\AppData\Local\Temp\pft34A9.tmp\DISK1\Setup.exe ===
 MSI (c) (78:58) [15:53:25:181]: Resetting cached policy values
 MSI (c) (78:58) [15:53:25:181]: Machine policy value 'Debug' is 0
 MSI (c) (78:58) [15:53:25:181]: ******* RunEngine:
            ******* Product: C:\Users\Dell Soccer PC\AppData\Local\Temp\pft34A9.tmp\DISK1\Quicken.msi
            ******* Action: 
            ******* CommandLine: **********
 MSI (c) (78:58) [15:53:25:181]: Client-side and UI is none or basic: Running entire install on the server.
 MSI (c) (78:58) [15:53:25:181]: Grabbed execution mutex.
 MSI (c) (78:58) [15:53:25:213]: Cloaking enabled.
 MSI (c) (78:58) [15:53:25:213]: Attempting to enable all disabled privileges before calling Install on Server
 MSI (c) (78:58) [15:53:25:213]: Incrementing counter to disable shutdown. Counter after increment: 0
 MSI (s) (40:B4) [15:53:25:213]: Running installation inside multi-package transaction C:\Users\...\AppData\Local\Temp\pft34A9.tmp\DISK1\Quicken.msi
 MSI (s) (40:B4) [15:53:25:213]: Grabbed execution mutex.
 MSI (s) (40:08) [15:53:25:228]: Resetting cached policy values
 MSI (s) (40:08) [15:53:25:228]: Machine policy value 'Debug' is 0
 MSI (s) (40:08) [15:53:25:228]: ******* RunEngine:
            ******* Product: C:\Users\...\AppData\Local\Temp\pft34A9.tmp\DISK1\Quicken.msi
            ******* Action: 
            ******* CommandLine: **********
 MSI (s) (40:08) [15:53:25:228]: Machine policy value 'DisableUserInstalls' is 0
 MSI (s) (40:08) [15:53:25:228]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038 
 MSI (s) (40:08) [15:53:25:228]: SRSetRestorePoint skipped for this transaction.
 MSI (s) (40:08) [15:53:25:228]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 
 MSI (s) (40:08) [15:53:25:228]: File will have security applied from OpCode.
 MSI (s) (40:08) [15:53:25:259]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\Dell Soccer PC\AppData\Local\Temp\pft34A9.tmp\DISK1\Quicken.msi' against software restriction policy
 MSI (s) (40:08) [15:53:25:259]: SOFTWARE RESTRICTION POLICY: C:\Users\Dell Soccer PC\AppData\Local\Temp\pft34A9.tmp\DISK1\Quicken.msi has a digital signature
 MSI (s) (40:08) [15:53:25:306]: SOFTWARE RESTRICTION POLICY: C:\Users\Dell Soccer PC\AppData\Local\Temp\pft34A9.tmp\DISK1\Quicken.msi is permitted to run at the 'unrestricted' authorization level.
 MSI (s) (40:08) [15:53:25:306]: MSCOREE not loaded loading copy from system32
 MSI (s) (40:08) [15:53:25:322]: End dialog not enabled
 MSI (s) (40:08) [15:53:25:322]: Original package ==> C:\Users\Dell Soccer PC\AppData\Local\Temp\pft34A9.tmp\DISK1\Quicken.msi
 MSI (s) (40:08) [15:53:25:322]: Package we're running from ==> C:\WINDOWS\Installer\958112.msi
 MSI (s) (40:08) [15:53:25:322]: APPCOMPAT: Uninstall Flags override found.
 MSI (s) (40:08) [15:53:25:322]: APPCOMPAT: Uninstall VersionNT override found.
 MSI (s) (40:08) [15:53:25:322]: APPCOMPAT: Uninstall ServicePackLevel override found.
 MSI (s) (40:08) [15:53:25:322]: APPCOMPAT: looking for appcompat database entry with ProductCode '{E5212415-A5A2-484E-B772-06E737B4F81D}'.
 MSI (s) (40:08) [15:53:25:322]: APPCOMPAT: no matching ProductCode found in database.
 MSI (s) (40:08) [15:53:25:322]: Machine policy value 'DisablePatch' is 0
 MSI (s) (40:08) [15:53:25:322]: Machine policy value 'AllowLockdownPatch' is 0
 MSI (s) (40:08) [15:53:25:322]: Machine policy value 'DisableLUAPatching' is 0
 MSI (s) (40:08) [15:53:25:322]: Machine policy value 'DisableFlyWeightPatching' is 0
 MSI (s) (40:08) [15:53:25:322]: APPCOMPAT: looking for appcompat database entry with ProductCode '{E5212415-A5A2-484E-B772-06E737B4F81D}'.
 MSI (s) (40:08) [15:53:25:322]: APPCOMPAT: no matching ProductCode found in database.
 MSI (s) (40:08) [15:53:25:322]: Transforms are not secure.
 MSI (s) (40:08) [15:53:25:322]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\ProgramData\Quicken\Log\installer\20220725_155308\Install.log'.
 MSI (s) (40:08) [15:53:25:322]: Command Line: QLOG_DIR=20220725_155308 INSTALLDIR=C:\Program Files (x86)\Quicken ARPINSTALLLOCATION=C:\Program Files (x86)\Quicken ISQNUE=FALSE ISTRIAL=FALSE QUILEVEL=1 LAUNCHED_BY_SETUP=1 INTL_COUNTRY=CANADA INTL_LANGUAGE=ENGLISH CURRENTDIRECTORY=C:\Users\Dell Soccer PC\AppData\Local\Temp\pft34A9.tmp CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=20088 
 MSI (s) (40:08) [15:53:25:322]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{45B69FBE-9943-4A85-9B4A-C2C16DA48ACA}'.
 MSI (s) (40:08) [15:53:25:322]: Product Code passed to Engine.Initialize:           ''
 MSI (s) (40:08) [15:53:25:322]: Product Code from property table before transforms: '{E5212415-A5A2-484E-B772-06E737B4F81D}'
 MSI (s) (40:08) [15:53:25:322]: Product Code from property table after transforms:  '{E5212415-A5A2-484E-B772-06E737B4F81D}'
 MSI (s) (40:08) [15:53:25:322]: Product registered: entering maintenance mode
 MSI (s) (40:08) [15:53:25:322]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine.
 MSI (s) (40:08) [15:53:25:322]: Product {E5212415-A5A2-484E-B772-06E737B4F81D} is admin assigned: LocalSystem owns the publish key.
 MSI (s) (40:08) [15:53:25:322]: Product {E5212415-A5A2-484E-B772-06E737B4F81D} is managed.
 MSI (s) (40:08) [15:53:25:322]: MSI_LUA: Credential prompt not required, user is an admin
 MSI (s) (40:08) [15:53:25:322]: PROPERTY CHANGE: Adding ProductState property. Its value is '5'.
 MSI (s) (40:08) [15:53:25:322]: PROPERTY CHANGE: Adding ProductToBeRegistered property. Its value is '1'.
 MSI (s) (40:08) [15:53:25:322]: Entering CMsiConfigurationManager::SetLastUsedSource.
 MSI (s) (40:08) [15:53:25:322]: Specifed source is not already in a list.
 MSI (s) (40:08) [15:53:25:322]: User policy value 'SearchOrder' is 'nmu'
 MSI (s) (40:08) [15:53:25:322]: Machine policy value 'DisableBrowse' is 0
 MSI (s) (40:08) [15:53:25:322]: Machine policy value 'AllowLockdownBrowse' is 0
 MSI (s) (40:08) [15:53:25:322]: Adding new sources is allowed.
 MSI (s) (40:08) [15:53:25:322]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
 MSI (s) (40:08) [15:53:25:338]: Note: 1: 1729 
 MSI (s) (40:08) [15:53:25:338]: Product: Quicken -- Configuration failed.

MSI (s) (40:08) [15:53:25:338]: Windows Installer reconfigured the product. Product Name: Quicken. Product Version: 27.1.33.7. Product Language: 1033. Manufacturer: Quicken. Reconfiguration success or error status: 1638.

MSI (s) (40:08) [15:53:25:338]: MainEngineThread is returning 1638
 MSI (s) (40:B4) [15:53:25:338]: No System Restore sequence number for this installation.
 Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
 {E5212415-A5A2-484E-B772-06E737B4F81D}
 MSI (s) (40:B4) [15:53:25:338]: User policy value 'DisableRollback' is 0
 MSI (s) (40:B4) [15:53:25:338]: Machine policy value 'DisableRollback' is 0
 MSI (s) (40:B4) [15:53:25:338]: Incrementing counter to disable shutdown. Counter after increment: 0
 MSI (s) (40:B4) [15:53:25:338]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
 MSI (s) (40:B4) [15:53:25:338]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
 MSI (s) (40:B4) [15:53:25:338]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
 MSI (c) (78:58) [15:53:25:338]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
 MSI (c) (78:58) [15:53:25:338]: MainEngineThread is returning 1638
 === Verbose logging stopped: 2022-07-25  15:53:25 ===

DSUser · Answer

I have reached out to them with no luck.  Was hoping this forum could provide more ideas.
 THanks

Quicken Jared · Answer

Hello @DSUser,

I am sorry that these issues are continuing even after the program files were removed. Thank you for checking back in with me to let me know about your results.

Given the nature of this issue, I recommend reaching out to Quicken Support using the information provided in this link. They have additional resources and techniques available to enable them to perform more detailed troubleshooting.

I hope that is helpful.

Thank you,

Quicken Jared