Citibank checking CC-502 error

Laura1989 Member
Good day,
Any update on this issue? I have been experiencing it for a month now and have tried to refresh the account multiple times.
thank you.


  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Laura1989,

    Thank you for contacting the Quicken Community with this question, I do truly apologize for the frustration that you have been experiencing. 

    We do currently have an Ongoing Active Alert regarding online banking errors with Citibank, specifically users receiving a CC-502 error message. You may follow this link to access that Alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

    I do apologize for any inconveniences that may occur in the meantime. 

    -Quicken Jasmine

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