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I tried scheduling an online check payment and it did not assign a ck#

Dave Robinson

I have been using "PAY" in the "Check number" column for a while now and it would provide a dropdown list of Payees. I would select one and a second page would pop up wanting the $$ amount and the scheduled pay date.

A week ago I tried to schedule a payment and there was no popup after selecting the Payee (which was there in the dropdown). I tried again today and the same happens. It appears like i cannot schedule a check payment.

What have I changed that would cause this to not work now?

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Quicken Jared

Dave Robinson said:

I have been using "PAY" in the "Check number" column for a while now and it would provide a dropdown list of Payees. I would select one and a second page would pop up wanting the $$ amount and the scheduled pay date.

A week ago I tried to schedule a payment and there was no popup after selecting the Payee (which was there in the dropdown). I tried again today and the same happens. It appears like i cannot schedule a check payment.

What have I changed that would cause this to not work now?

Hello @Dave Robinson,

I am sorry about this issue with missing check number information. Thank you for inquiring about this here on the Quicken Community.

First, are you noticing this issue with multiple accounts, across multiple financial institutions? If not, which banking institution seems to be affected?

If you are noticing this with accounts associated with more than one financial institution, save a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen. Next, create a 'test' data file by going to the same menu and selecting New Quicken File... Next, choose New Quicken File in the screen that follows, and then click OK. After this, choose a file location on your computer and then click Save. Choose Don't use mobile and web when prompted.

Try adding one of the affected accounts by clicking on the Add Account button denoted by the '+' symbol in the upper left-hand portion of the screen, then try creating a check as you normally would.

I am curious if these symptoms continue in the test file.

Thank you,

Quicken Jared

Dave Robinson

I have only one "pay from" account. OBee Credit Union.
When I want to enter a payment to be "sent" I usually see "PAY" as a dropdown selection in the "Check Number" column. It is not there anymore.

Dave Robinson

I just checked another payee to see if I could schedule a "check" payment. No Go. The Option is not there in the 'Check Number' column.

UKR

What does it show when you

go into Bills & Income tab / Bills, Income & Transfers view
click the gear icon in the upper right hand corner of the view and select Payment Accounts
Is your CU Checking account still enabled for Quick Pay and Check Pay?
If it is (or not), exit the Payment Accounts view, select the gear icon again
Select Review and Repair / Review and Repair Payment Accounts.

Did that fix it?

Dave Robinson

It did not. 1) step 2 above does not have a "select Payment Accounts" option. 2) performed repair payment accounts. and it reports "Payment Accounts are in SYNC"

UKR

If you haven't done so already, please try the following actions:

Even if you are on the latest software level already, download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
Reboot Windows.
Validate and Supervalidate your Quicken data file.
If nothing helps, contact Quicken Support on the phone.

Validate and Supervalidate instructions

First save a backup file prior to performing these steps

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 30 secs)
Reopen Quicken and see if the issue persists.

Super Validate:

File
Hold CTRL + Shift and click Validate and Repair File...
Supervalidate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 30 secs)
Reopen Quicken and see if the issue persists.