capital one - no transactions downloading

luck4u2
luck4u2 Quicken Windows Other Member
edited August 2022 in Download, Add/Update Accounts (Windows)
For the past several months, when i try the update feature for my capital one credit card, the process seems normal, but no transactions download. HELP!
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  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @luck4u2,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
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