I have been experiencing the same error with my local bank. I get transactions downloaded even though I get the OL-393-A error. It has been happening for 2 months. I have used the report error in my desktop app about once a week for the past month. It sends a lot of data that I hope will help resolve the problem.
> @Quicken Jared said: > Hello @BK65, > > I am sorry about this issue with the OL-393-A error message. Thank you for reaching out about this here on the Quicken Community. > > First, what is the name of the financial institution that is associated with the affected accounts? Also have you tried saving a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen and then making use of the steps listed in this Support Article? > > Let us know about your results. > > Thank you, > > Quicken Jared Yes weekly(https://www.quicken.com/support/message-when-using-quicken-online-services-ol-393). I even contacted my bank but they have not responded.