Is there a fix being worked on for OL-393-A error code.

BK65
Quicken Windows Subscription Member ✭✭
I have been experiencing the OL-393-A error for more than 2 months with my local community bank. I get transactions downloaded even though I get the OL-393-A error.
I have used the report error in my desktop app about once a week for the past month. It sends a lot of data that I would hope would help in resoloving the problem.
I have used the report error in my desktop app about once a week for the past month. It sends a lot of data that I would hope would help in resoloving the problem.
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Best Answers
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@BK65 - do you use Bill Pay with this bank? If not, double check that you don't have it turned on.
You probably have checked this already, but just to be sure.1 -
I had to disconnect and reconnect my bank several month ago and by default "BILL PAY" was turned on.
I turned it off per your instruction and no more ERROR OL-393-A.
THANKS
> @Damian said:
> @BK65 - do you use Bill Pay with this bank? If not, double check that you don't have it turned on.
>
>
>
>
> You probably have checked this already, but just to be sure.0
Answers
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Hello @BK65,
Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error with your account(s).
What is the name of the financial institution with which you are receiving the OL-393-A error message?
I have located a Support Article that discusses some troubleshooting steps to take when presented with an OL=393-A error. You may follow this link to access that FAQ. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps (just in case).
Looking forward to hearing your response!
-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
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Old Second National Bank. I've tried the troubleshooting suggestion you made and others on numerous occasions.0
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@BK65 - do you use Bill Pay with this bank? If not, double check that you don't have it turned on.
You probably have checked this already, but just to be sure.1 -
I had to disconnect and reconnect my bank several month ago and by default "BILL PAY" was turned on.
I turned it off per your instruction and no more ERROR OL-393-A.
THANKS
> @Damian said:
> @BK65 - do you use Bill Pay with this bank? If not, double check that you don't have it turned on.
>
>
>
>
> You probably have checked this already, but just to be sure.0
This discussion has been closed.
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