Balance amount changes when different date filters are applied

Options
DiahannF
DiahannF Member ✭
edited September 2022 in Registers & Transactions (Mac)
On my AMEX credit card registry, the balance is not being recorded correctly. On all other registries, any balance owed shows up in "red", under the balance column. However, with my AMEX account, the balance shows up in italics & black, and if I change the date filters it changes the ending balance, reflecting a balance in my favor when it should be zero. I have cleared all filters and that does not resolve the issue.

Answers

  • RickO
    RickO SuperUser, Mac Beta Beta
    edited August 2022
    Options
    The balance column is not very meaningful unless the register is unfiltered and sorted by date. Unless BOTH of these conditions are true, the font is changed gray italic to draw attention to this. To return to a normal balance display, click the Clear Filters button and sort the register by date (click the Date column header).
    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • DiahannF
    DiahannF Member ✭
    Options
    RickO I have done everything you mentioned and it still doesn’t calculate the correct balance & is grayed out.
  • RickO
    RickO SuperUser, Mac Beta Beta
    Options
    Can you post a screenshot of a couple lines on top of the register including the filter dropdown and the column headers?
    Quicken Mac Subscription; Quicken Mac user since the early 90s
This discussion has been closed.

Categories