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"Not Your Fault" Error With Rocket Mortgage Account

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David Ouzounian

My Rocket Mortgage account was downloading just fine until August. Now I get the "Not your fault" error message when I try to connect to Rocket with valid login credentials. What changed?

Quicken Jared

David Ouzounian said:

My Rocket Mortgage account was downloading just fine until August. Now I get the "Not your fault" error message when I try to connect to Rocket with valid login credentials. What changed?

Hello @David Ouzounian,

I am sorry to hear about this error message and the issues with account downloads. Thank you for inquiring about this here on the Quicken Community.

How long, exactly, have you been receiving this message? If this has persisted for more than 24 hours, I recommend reaching out to Quicken Support using the information contained in this link. They have resources and tools at their disposal that will enable them to troubleshoot and diagnose this issue in further depth.

I hope that is helpful.

Thank you,

Quicken Jared