"Not Your Fault" Error With Rocket Mortgage Account

System
System Member admin
edited September 2022 in Errors and Troubleshooting (Windows)
This discussion was created from comments split from: Rocket Mortgage.

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  • David Ouzounian
    David Ouzounian Quicken Windows Subscription Member ✭✭✭
    My Rocket Mortgage account was downloading just fine until August.  Now I get the "Not your fault" error message when I try to connect to Rocket with valid login credentials.  What changed?
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    David Ouzounian said:
    My Rocket Mortgage account was downloading just fine until August.  Now I get the "Not your fault" error message when I try to connect to Rocket with valid login credentials.  What changed?
    Hello @David Ouzounian, 

    I am sorry to hear about this error message and the issues with account downloads. Thank you for inquiring about this here on the Quicken Community.

    How long, exactly, have you been receiving this message? If this has persisted for more than 24 hours, I recommend reaching out to Quicken Support using the information contained in this link. They have resources and tools at their disposal that will enable them to troubleshoot and diagnose this issue in further depth.

    I hope that is helpful.

    Thank you,

    Quicken Jared 
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