What version, edition level (Starter, Deluxe, etc.) and release (R xx.xx) of
Quicken are you using?
US, Canadian or other country version?
Is your subscription expired or still active?
Click Help / About Quicken (Mac: Quicken / About Quicken) to get this
What version of Windows are you using?Quicken may not start the backup process upon
close and/or Sync to Mobile if you close Quicken by any command other than
clicking the (used to be red) "X". Using the other commands, Quicken
may just simply wait for you to open a new file to resume.