Error updating USBank

William

I have never seen this before: when I click "update now" instead of getting the usual Quicken dialog box it opens the browser to 

https://www4.usbank.com/internetBanking/RequestRouter?requestCmdId=DisplayLoginPage

The previous OSU reported 1 transaction but there is none in the register and it says last connect was 8/2/2022.   The above was 8/9/2022.
 
Quicken for Windows R42.21

Quicken Jasmine

Hello @William, 

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your US Bank account(s).


First, I suggest creating a test file and adding the US Bank account(s) to see if it produces the same issue when attempting to update the account(s). It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

William

I followed your advice, and all is working in the testfile.  Perhaps I should try to deactivate downloads and reset it us in my original file?

William

Or try with a backup file from a couple of days ago?

Quicken Jasmine

Hello @William, 

Thank you for updating me and for attempting the test file. 

First, I suggest deactivating all of your US Bank accounts and then reactivating through add account. You may follow the instructions below to complete this. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. 

1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
5. When finished, close the Account List
6. Close, then re-open Quicken
7. Click the Add Account button at the bottom of the Account Bar on your main view
8. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
9. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

Please let me know how this goes!

William

That fixed it!  Problem solved.

Thank you.

Quicken Jasmine

Hello @William, 

I am happy to hear that we were able to reach a resolution!

Please do not hesitate to reach out with any further questions or concerns!