Why does my Discover account express web connection no longer download any transactions?

Deana Glenn

I recently was locked out of my account because I made errors in trying to change my password and ID. I get a CC-503 error.

Deana Glenn

The fix was not as simple as changing the Quicken password for Discover account in the password vault because the response was Password Not Required. As you suggested I went to the account list and selected edit and went to online services and selected Reset [instead of Deactivate] and then to Set up Account, where I could enter the current password. I was able to download. Thanks for your help.

Quicken Jared

Deana Glenn said:

I recently was locked out of my account because I made errors in trying to change my password and ID. I get a CC-503 error.

Hello @Deana Glenn, 

I am sorry to hear about this issue with the CC-503 error message. Thank you for letting us know about this here on the Quicken Community.

First, save a backup by navigating to File Copy or Backup File... in the upper menu at the top of the screen. Next, try proceeding through the steps listed below:

Step One: Verify your bank login information

1. Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application. 

Note: This is a way of confirming you don't have typographical errors in this field.  

1. Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

1. Go to your bank's website and use your credentials to log in to the bank's website.
2. Confirm that you're able to log in to the bank's website with the expected username and password.

Please note, Quicken has a 16-character limit for bank passwords. If your bank password is longer than 16 characters, it will need to be shortened.

Step Three: Update your password(s) in Quicken

1. Launch Quicken and go to Tools > Password Vault > Add/Edit Passwords.
2. Click on the account in the Password Vault.
3. Choose Delete Password for the account.
4. Complete a One Step Update, you will be prompted to enter the password manually.
5. Type in the password (the same one used on the bank's website) and check in the box marked Save next to the password field.
6. Click Update Now.

If the login ID or username also needs to be changed:

1. Choose Tools > Account List.
2. Click the Edit button next to the account you want to change the login ID for.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate, and then click Yes to deactivate online services.
5. Click Yes again, if necessary, to confirm your choice.
6. Repeat these steps to deactivate all accounts at this same bank.
7. Return to the Online Services tab, and click Set up Now for each account you've deactivated.
8. Enter the correct login ID and follow the on-screen prompts to activate your account.

You can read more about these recommendations here.

I hope to hear about your results, if you have the chance to check back in with us about this. 

Thank you,

Quicken Jared 

Deana Glenn

The fix was not as simple as changing the Quicken password for Discover account in the password vault because the response was Password Not Required. As you suggested I went to the account list and selected edit and went to online services and selected Reset [instead of Deactivate] and then to Set up Account, where I could enter the current password. I was able to download. Thanks for your help.