Chase upgrade- trouble connecting

poulf
poulf Quicken Mac Subscription Member
edited September 2022 in Download, Add/Update Accounts (Mac)
Hello. I recently tried to "upgrade" to the new Chase Download service. Quicken prompted me and I went through all the steps successfully, but my Chase accounts then error when I try to update them. There is no specific error number, just a "there was a problem connecting to your account" message. I then completely disable account downloads for all 3 of my chase accounts and tried to re-activate from scratch, but the outcome was the same. Any ideas what I might try next? Thanks!

Answers

  • Frankx
    Frankx Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Hi @poulf,

    Were you prompted to "upgrade" to the new download method, or did the message just say that a new connection method was coming?  If it was the first and after taking the steps you now cannot connect, then I would suggest that you contact Quicken Support via this link https://www.quicken.com/support#windows

    Let me know if you have any followups and/or how it went with Quicken Support.

    Frankx

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  • poulf
    poulf Quicken Mac Subscription Member
    Looks like there was an answer already at this link. I followed the advice/guidance here and it fixed my problem. I did have the repeat the "reset" process 2 or 3 times per account before it finally took. Thanks!

    https://community.quicken.com/discussion/7917549/chase-connection-update-error#latest
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