Cannot get a full screen on 32 inch monitor

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norwood451
norwood451 Member
I have had this issue for as long as I have used quicken. I thought if I waited long enough someone would discover the issue and fix it, but the problem has persisted for years.

Quick is the ONLY program that does not go full screen on my 32" monitor. The work around is to bring the program to the edge of the monitor, but it is a pain to work with that way.

Please advise and if it can be fixed during the next update, that would be very cool.

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    If you haven't rebooted Windows since the installation of the latest Quicken update, please do that first and try Quicken again.

    Font size problems? Display issues? (Windows)

    If you are using a version of Quicken at the Quicken 2019 US R 19.44 patch level or newer and you have previously made the following Compatibility change, please undo the change.
    Users of other Quicken versions please try the following:

    • Close Quicken !!! (This process won't work while Quicken is running!)
    • Check the Compatibility tab settings in your Quicken Desktop program icon:
    • In the Windows Start Menu right-click the Quicken icon. Select "Open File Location". This brings up a Windows File Explorer window. Right-click the highlighted Quicken shortcut line item.
      or
    • Go to the traditional Windows Desktop and right-click the Quicken program icon.
      or
    • Use Windows File Explorer, navigate to C:\Program Files (x86)\Quicken\ and right-click qw.exe
    • Now click Properties.
    • Select the Compatibility tab.
    • Uncheck all settings.
    • Windows 7, 8.1: Check "Disable display scaling on high DPI settings". 
      Windows 10, 11: Click "Change high DPI settings".  Check "Override high DPI scaling behavior. Scaling performed by:" and select "Application"  (also try the other available options repeating the entire procedure!). Click OK.
    • Be sure to uncheck the "Run this program in compatibility mode for [older Windows version]" setting.
    • Click the "Change settings for all users" button.
    • Click Apply and exit.
    • Reboot Windows.
    • Now start Quicken and see if that makes a difference.

    Some additional tuning suggestions:

    • Try this workaround for 4k monitors
      https://www.quicken.com/support/work-around-display-issues-high-resolution-monitors
    • Unless absolutely required, try not to use "View / Use large fonts"
    • Try setting the bank account registers to use a different font style or size: go to Edit / Preferences / Register, click the Fonts button and try different fonts.
    • Try adjusting the bank account registers' row height: go to Edit / Preferences / Register, choose among the available Row Height choices: Compact, Comfortable or Standard
    • If all else fails, try changing Windows Control Panel / Display options for "Make text and other items … smaller or larger" to use a different scaling level, but try not to exceed 125%
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
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    The size of you monitor has nothing to do with it.  It would be more about the resolution used, the Windows scaling set (like something other than 100%) and if you use normal or "large" fonts in Quicken since that is another form of "scaling".  Also if you are using more than one monitor and Quicken isn't on the main monitor there is a long standing bug that Quicken looks at the main display for sizing instead of the one it is on, which if they are different sized can cause problems.  Also something that comes up with higher resolution monitors if the display software allows for "splitting" the display Quicken will most likely not treat that correctly.
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    This is my website: http://www.quicknperlwiz.com/
  • norwood451
    norwood451 Member
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    UKR, very clever suggestions, but the issue persists. I was getting excited about the Compatibility concept, and followed your directions to the T, but nothing worked. Very frustrating.

    It is odd to me that NO other program has this issue. I have word, photo shop, firefox, chrome, and several other programs, but all of the other programs work perfect.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
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    It is odd to me that NO other program has this issue. I have word, photo shop, firefox, chrome, and several other programs, but all of the other programs work perfect.
    Quicken is a very old program with a lot of very old code still in it.  Not to mention there are bugs in it that have never been fixed like the one I mentioned about it looking at the wrong display for sizing information.

    Which leaves the user to try the workarounds that @UKR suggested.
    Signature:
    This is my website: http://www.quicknperlwiz.com/
  • norwood451
    norwood451 Member
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    I called and tech did not help. I told them that is what I thought the issue was what you wrote and now that they are charging a annual subscription, it needs to be fixed.

    When I got the survey they got all ones.
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