Updated Chase connection - bill still says 'needs attention'

mrpaley1
mrpaley1 Member ✭✭✭
edited September 2022 in Download, Add/Update Accounts (Windows)
A while ago, I updated the Chase bill connection so I have the new 'check pay' drop down. It continues to retrieve the 'due' amounts which is all I need it for. However, it also said 'needs attention" and is pinned to the top. Today, the Chase account connection converted with the Chase website authorization. I figured maybe at this point the bill area would stop reporting 'needs attention' but it still appears this way. When will this go away?

Comments

  • Tungue
    Tungue Quicken Windows Other Member ✭✭
    I am having the same issue. Have you heard anything from support yet?
  • jakugler
    jakugler Quicken Windows Subscription Member
    I'm also having this issue. No one has provided a resolution?
  • Tungue
    Tungue Quicken Windows Other Member ✭✭
    I have not received a reply or found any other posts addressing this issue. The problem still seems to be going on after the latest software update.
  • erlem.218
    erlem.218 Quicken Windows Subscription Member
    Same here. Can someone please respond to this?
  • pkelley
    pkelley Quicken Windows Subscription Member ✭✭
    Received update (R43.26) this morning. Still have Chase showing "Needs Attention" in Bills & Income.
  • dawncpa311
    dawncpa311 Quicken Windows Subscription Member
    I have the same issue. I would like to opt out of seeing that since I don't want to use Check Pay.
  • dwtcpa
    dwtcpa Member
    I am having the same issue.
  • James118
    James118 Quicken Windows Other Unconfirmed ✭✭✭
    I am having the same issue.
    Many of the SuperUsers on Quicken.com are bullies!
  • xlnja
    xlnja Quicken Windows Subscription Member ✭✭✭
    I have the same issue.
  • Jim Driscoll
    Jim Driscoll Member ✭✭
    I have the same issue! I have removed the account and added it back several times and still see the message "Needs Atention" but only in the "Due Date' view. The message is not there if I view my bills in the "Biller Name" view. No error codes are present with the "Needs Attention" message.
  • Bob Stevens
    Bob Stevens Quicken Windows Subscription Member ✭✭
    I'm in the same boat as well. I had reached out to Quicken support and was instructed to remove the Chase accounts so they could repair something on the back end, wait 3 days, and then readd and I should see the problem resolved. I waited 10 days and readded as directed, but the problem instantly reappeared. I've reached out to Quicken support again -- > 1 week has passed and they haven't even responded. Clearly this is a widespread issue...
  • Tungue
    Tungue Quicken Windows Other Member ✭✭
    It looks like the latest update (Version R44.20, Build 27.1.44.20) has fixed the issue.

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