ONGOING Citibank Citi Cards Errors

Pilotbum Member ✭✭✭
Citibank downloads have not worked since APRIL. It's been FOUR MONTHS. In this post and this post @Quicken_Jasmine keeps leaving updates saying something along the lines of, "This issue is ongoing. Our teams continue to work toward a resolution. Unfortunately, we do not currently have an ETA as to when it will be resolved. We apologize for the inconvenience this has caused." [Removed - Speculation] Can anyone at Quicken give any more insight or information on this issue and whether or not it will ever be fixed?

I'd rather post this in the appropriate threads but they're locked.


  • CapnDan
    CapnDan Member
    Agreed. Thanks for the updates, Quicken, but they are not informative. Is this entirely a coding problem on Quicken's end or is Citibank not being cooperative? I have no special attachment to Citi and would drop them in a second if were clear to me they were at fault for this difficulty. But I do have loyalty to Quicken and if it's all on your end, then I cannot encourage you strongly enough to devote more resources to fixing this. It's hard to swallow your apologies any more as this has become a major frustration. I might as well go back to balancing my checking account on paper.
  • Pilotbum
    Pilotbum Member ✭✭✭
    edited August 2022
  • alrago
    alrago Member
    This is causing me significant pain to manually update the Citi information I maintain in Quicken. When you finally do provide a resolution to this problem will my manual entries be recognized or will they cause a problem and be duplicated so I would have to clear up the balances manually even after the fix is provided.
  • cjim
    cjim Member ✭✭
    I just started having Citibank download errors yesterday. I have 3 Citibank credit cards. Downloads have been working great for many many months. Yesterday 1 of the 3 cards started getting OL 209-B errors on download. Today it continued so I tried some troubleshooting. Reset did not solve the problem. Deactivate/Activate did not resolve the problem. I even removed and re-added the third party application authorization for Quicken in my online Citibank account and I was able to re-connect the 2 cards that were working before but not the cad that was having issues. So still no resolution. All 3 of my Citibank cards are the same type. Only difference are the numbers. Why 2 work just fine and 1 does not is very strange but leads me to think this is a Citibank problem. None the less Quicken should be pushing to get it resolved.
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