Can't add 2nd account with same bank on Quicken Deluxe, version R42.21 for Windows

Jo-E-D

I have two different bank accounts with the same bank. They each have their own login and password. I am able to add one of them without a problem. When I try to add the other, it acts like it's downloading but when completed it shows a blank page. I can then press connect, again, this time it shows that there are accounts but nothing is listed. If I then try again, everything crashes and Quicken shuts down.

I've signed out of Quicken, shut down and signed back in only to have this repeat itself.

Ps56k2

Usual questions.. 
what bank ? 

what version … Help —> About Quicken