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Quicken Classic for Windows
Download, Add/Update Accounts (Windows)
Updating Issues
BrianHKC
Every time i try to update Quicken when I am prompted on my computer, it gives me this error. I have to go find the update on Quicken's site. This has been happening for over a year and I have even reinstalled Quicken to see if that would fix the issue.
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GeoffG
The error message indicates you have some type of sync or backup process running that is interfering with Quicken's ability to open/reopen the app. If you have this type of process running, you will need to pause it beforehand or exclude this folder.
UKR
Most likely it's your Antivirus program interfering with the software update process.
To work around this situation:
Temporarily stop your AV
Install the update
Resume your AV program
BTW, what Antivirus program are you using? Is its configuration up to date, with the latest definitions?
BrianHKC
I used Trend Microservices and it is updated 3 times a week.
UKR
BrianHKC
said:
I used Trend Microservices and it is updated 3 times a week.
Thanks for getting back to us.
If you have searched the Community, there have been numerous discussions about "file in use" during software updates and Trend AV was mentioned a couple of times, as well as the workaround.
I recommend you talk to Trend AV Support and ask them for assistance. There should be a way to install software without Trend AV interfering with the process.
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