Charge columns are reversed

Gupper54
Gupper54 Unconfirmed, Member
Hello,

One of my credit card accounts is subtracting a charge rather than adding it to the total. Then the Payment column is adding to the account. Any suggestions on how to change these two around?

Thank you,

Bob
Tagged:

Comments

  • volvogirl
    volvogirl SuperUser ✭✭✭✭✭
    It's doing it right.  You can't change it.  You need to find where it started going wrong.  Sounds like you're running a credit balance. Is the balance in red or black? Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening.  Or maybe you are missing some charges? 


    If the balance is in Black, it means you have a credit on the card.  Like if you overpaid the bill or got a refund for something you returned.   When you enter a charge it will reduce (decrease) the credit you have available on it.   And a payment will increase the balance.


    Also make sure you have the right starting balance.  If it's zero you might need to add a beginning balance for when you started the account in Quicken.


     The credit card balance you OWE should be in RED. If the balance is Black then it's showing the credit card company owes you and you have a credit balance. And then when you make a payment it's like the cc owes you more. So you need to go back though your entries and find where the balance switched to black to being in your favor.


    See this for more info.....

    https://www.quicken.com/support/positive-black-balance-credit-card-

  • Gupper54
    Gupper54 Unconfirmed, Member
    Thank you! I'll go back until I find the change.
  • Gupper54
    Gupper54 Unconfirmed, Member
    With your help I found the problem and got it back on track!

    Thanks again for your help.

    Bob
This discussion has been closed.