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Help please: Quicken won't launch - Bad Image error message

dorothyknudson

Tried to launch Quicken this morning and it just blinked and disappeared. I have uninstalled and reinstalled the software. I moved my data file to my local C drive.

This was the first error:
C:\\Windows\SYSTEM32\USP10.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or software vendor for support. Error status 0xc0000020

I also tried downloading a patch (QW27.1.43.14MPatch.EXE) from Quicken site but that did not work either.

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Accepted answers

UKR

This seems to indicate a problem with your installed Windows software. Google "Windows Error status 0xc0000020" for more information.

All comments

Your system might have been infected with a virus or malware. I suggest that you unplug your computer from the Internet and run a virus and malware checker. Then from another device research the error and look for solutions.

warrenbh

I have the same problem. Try to open the program and it goes part way through and then blinks off. After doing this several times, it finally opens and then may or may not stay stable. This happens both on my desktop and my laptop, both of which are regularly scanned for viruses and malware and come up clean. I strongly suspect a problem in a recent "upgrade" and am a bit miffed that these updates are destroying my ability to use the program.

dorothyknudson

Attached is the error message.

image.png

UKR

This seems to indicate a problem with your installed Windows software. Google "Windows Error status 0xc0000020" for more information.

dorothyknudson

@UKR Thank you! Had to run some repairs through command prompt and working now.