Chase deactivate account then link does not work for one of four accounts
Jamie Morgan
Quicken Mac Subscription Member
WHY CANT I CONTACT SUPPORT DIRECTLY.
Like everyone else, the new chase download is not working. I have three accounts under one user ID. I was getting an error message telling me I needed to relink one of my accounts. Per the discussions, I disconnected the offending account and relinked it. I no longer have the error message, but no transactions have downloaded since 8/11. Here is the authorization sequence.
How to connect with Quicken
What Quicken wants to know
What do you want to share?
Include new, eligible accounts automatically
This also includes replacement accounts for lost or stolen credit cards, if applicable.
You're already sharing data from these accounts:
Checkmark:
CREDIT CARD (...8103)
Checkmark:
CREDIT CARD (...9252)
Checkmark:
CREDIT CARD (...2820)
$app_build_number: 608.44884.100
$app_version_string: 6.8.3
$model: MacBookAir9,1
$os_version: 12.5sr
$screen_height: 900
$screen_width: 1440
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: XXXXX
cloudStatus: 0
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2020-03-05 01:58:30 +0000
dataset_id: XXXXX
dataset_platform: QMAC
date (GMT): 2022-08-18 03:53:33
date (HST): 2022-08-17 17:53:33
date (PST): 2022-08-17 20:53:33
document_qcs_id: 148978064932732160
early_access: 0
installation_id: XXXXXX
last30days_crash_count: 0
last48hours_crash_count: 0
localTimeZone: Pacific/Honolulu (HST)
mp_device_model: MacBookAir9,1
rawAggregatorPref: fdp
subscriber: Subscribed
syncNewAccounts: 0
system_appearance: light
systemTimeZone: Pacific/Honolulu (HST)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY
errors count: 1
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 5 (Debug = 0, Critical = 6)
description:
Quicken cloud institution login services error.
suggestion:
Try again later.
system description:
institution logins upload: unknown status = ACCEPTED_POLLING_REQUIRED
response:
{
"code" : 200,
"resource" : {
"status" : "ACCEPTED_POLLING_REQUIRED",
Like everyone else, the new chase download is not working. I have three accounts under one user ID. I was getting an error message telling me I needed to relink one of my accounts. Per the discussions, I disconnected the offending account and relinked it. I no longer have the error message, but no transactions have downloaded since 8/11. Here is the authorization sequence.
How to connect with Quicken
What Quicken wants to know
What do you want to share?
Include new, eligible accounts automatically
This also includes replacement accounts for lost or stolen credit cards, if applicable.
You're already sharing data from these accounts:
Checkmark:
CREDIT CARD (...8103)
Checkmark:
CREDIT CARD (...9252)
Checkmark:
CREDIT CARD (...2820)
$app_build_number: 608.44884.100
$app_version_string: 6.8.3
$model: MacBookAir9,1
$os_version: 12.5sr
$screen_height: 900
$screen_width: 1440
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: XXXXX
cloudStatus: 0
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2020-03-05 01:58:30 +0000
dataset_id: XXXXX
dataset_platform: QMAC
date (GMT): 2022-08-18 03:53:33
date (HST): 2022-08-17 17:53:33
date (PST): 2022-08-17 20:53:33
document_qcs_id: 148978064932732160
early_access: 0
installation_id: XXXXXX
last30days_crash_count: 0
last48hours_crash_count: 0
localTimeZone: Pacific/Honolulu (HST)
mp_device_model: MacBookAir9,1
rawAggregatorPref: fdp
subscriber: Subscribed
syncNewAccounts: 0
system_appearance: light
systemTimeZone: Pacific/Honolulu (HST)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY
errors count: 1
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 5 (Debug = 0, Critical = 6)
description:
Quicken cloud institution login services error.
suggestion:
Try again later.
system description:
institution logins upload: unknown status = ACCEPTED_POLLING_REQUIRED
response:
{
"code" : 200,
"resource" : {
"status" : "ACCEPTED_POLLING_REQUIRED",
0
This discussion has been closed.